WhatsApp Business Bot for Customer Service Automation

Automate WhatsApp Business with this n8n workflow! Connect Google Forms, send notifications, manage replies, and streamline customer interactions. #automation

BEGINNER

FEATURED

CRM & SALES

WORKFLOW VISUALIZATION

WORKFLOW PREVIEW

15 nodes • 10 connections

USE CASES

•Automate appointment scheduling and customer notifications using this n8n workflow, connecting Google Forms to WhatsApp Business for instant confirmations, follow-ups, and two-way communication managed through Google Sheets.

SETUP STEPS

1Configure the WhatsApp Business node: Obtain your Access Token and WhatsApp Business Account ID from the Meta Developers Portal and input them into the node's credentials.
2Configure the WhatsApp Trigger node using the App ID, App Secret, and verified phone number obtained from your Meta Developer App's WhatsApp API settings.
3Next, copy the **Webhook URL** from the n8n **WhatsApp Trigger node** and paste it into the **Callback URL** field within the Meta Developer App's WhatsApp configuration. This configures message and status updates to be sent to your n8n workflow.
4Authenticate your Google Sheets node using OAuth 2.0 to grant n8n access for reading and writing data.

INTERACTIVE TUTORIAL

Loading tutorial...

WORKFLOW JSON

{
  "id": "NzoLNV2FbS4eurJ7",
  "meta": {
    "instanceId": "fb924c73af8f703905bc09c9ee8076f48c17b596ed05b18c0ff86915ef8a7c4a",
    "templateCredsSetupCompleted": true
  },
  "name": "WhatsApp business bot",
  "tags": [],
  "nodes": [
    {
      "id": "4ca5e25a-f67b-4874-af20-680d1a6ac731",
      "name": "Sent notification  template",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        1140,
        320
      ],
      "parameters": {
        "template": "test_appointment_button...

STATISTICS

Views

902

Downloads

113

Saves

Upvotes

Downvotes

-0

Nodes15

EVALUATION

Help the community - rate this workflow